Cancellation & Refund Polices

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Returns, Cancellation and Refund Policy

This Returns, Cancellation and Refund Policy ("Policy") governs the terms under which Fashion ZO ("Company," "we," "us," or "our") processes returns, cancellations, and refunds for purchases made through our Platform. By placing an order, you ("Customer," "you," or "your") agree to comply with this Policy.

1. Returns

1.1 Eligibility for Returns

  • Incorrect Product Delivery: The product delivered does not match the ordered item.
  • Damaged Product: The product arrives with visible damage or defects.

1.2 Return Conditions

  • Submit a return request within 5 hours of delivery.
  • Ensure the product is unused, unopened, and in its original packaging.
  • Provide clear photographic or video evidence of the issue via the Platform or to our support team.

1.3 Non-Returnable Items

  • Products that have been opened, used, or damaged after delivery.
  • Products not meeting the specified return conditions.

2. Cancellations

2.1 Customer-Initiated Cancellations

  • Orders may be canceled only before acceptance by Fashion ZO.
  • Once an order is accepted, cancellation requests will not be entertained.

2.2 Company-Initiated Cancellations

  • We reserve the right to cancel orders due to:
    • Stock unavailability
    • Pricing or technical errors
    • Suspected fraudulent activity
    • Force majeure events
  • In such cases, customers will receive a full refund within the stipulated time.

3. Refunds

3.1 Refund Process

  • Refunds are initiated only after inspection and approval of the returned product.
  • Approved refunds will be processed within 7 business days.

3.2 Refund Method

  • All refunds will be credited to the original payment method used for purchase.
  • The time taken for the refund to reflect depends on the bank/payment provider’s processing time.

3.3 Partial Refunds

  • If only part of an order is returned, a partial refund will be issued for the eligible items.

4. Customer Rights & Data Requests

  • Access: Request a copy of your personal data held by us.
  • Correction: Request rectification of inaccurate or incomplete data.
  • Deletion: Request erasure of personal data, subject to legal obligations.
  • All such requests must be submitted in writing to our support team.

5. Dispute Resolution & Governing Law

  • Any disputes arising from this Policy shall be resolved through negotiation and mutual agreement.
  • If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts in Visakhapatnam.
  • This Policy shall be governed by and construed in accordance with the laws of India.

6. Policy Updates

  • We reserve the right to modify this Policy at any time.
  • Changes will be effective immediately upon posting on the Platform.
  • Continued use of our services constitutes acceptance of the revised Policy.

7. Contact Information

For any queries regarding returns, cancellations, or refunds, please contact us via the Platform or at:
Website: https://fashionzo.in/